From My Seat: What Makes Bigeye a Great Place to Work

Well, the news is out! Bigeye is officially Great Place to Work Certified. While we’re thrilled to receive the recognition, it honestly just affirms what our team already knows: Bigeye is a pretty special place to be.

For me, this certification is more than just a badge or an external milestone. It represents the many intentional choices we’ve made over the years to create a workplace rooted in trust, support, and real connection.

Our values at Bigeye are more than just words in a slide deck. They guide everything we do, from how we hire to how we build. We use the acronym MAGIC to keep them top of mind:

Master Your Craft – Stay sharp, keep learning.
Adapt Quickly – Change is constant; we embrace it.
Gracefully Direct – Be clear, be kind.
Invest Wisely – Time, energy, and money all matter.
Customer Driven – The people we serve always come first.

It’s one thing to write down your values, it’s another to live them every day. You can see these values in action the moment you meet our team.

As our recruiter, I always joke that I’m biased, but our people are hands-down our biggest strength. Being a remote-first company can sometimes make it harder to foster connection, but that’s never been something we’ve taken lightly. 

We don’t just hope connection happens. We plan for it.

Yes, we have the usual Slack threads full of pet photos, food pics, and inside jokes (and, I will say, the most impressive custom emoji library I’ve ever seen.) But we also host virtual happy hours, community service events, and open office hours that bring people together outside of standard team meetings. 

I also love our twice-yearly offsites, which are a cornerstone of how we stay bonded as a team. Getting a few days together in person is something I genuinely look forward to, and we do a fantastic job of making sure anyone joining virtually still feels included. 

One of my favorite offsite traditions is “Tuna Tank” (our spin on Shark Tank), where teams pitch new feature ideas and the winners get their solution put into next quarter’s product roadmap. It’s a great snapshot of how creative, driven, and collaborative our team is.

Our Engineering team is a great example of how our values show up in day-to-day work. Engineers at Bigeye are given the technical freedom to experiment, iterate, and own their solutions, creating space for innovation and craftsmanship at every level. This autonomy is built on trust and expertise, and it’s one of the reasons our product continues to evolve in thoughtful and powerful ways.

On the Go-To-Market side, our Sales, Marketing, and Customer Success teams work hand-in-hand. Not just to close deals, but to build long-lasting relationships with our enterprise customers. The level of cross-functional collaboration is something I admire deeply: it's not about handing off a customer, it's about supporting them together. Our GTM team shows up with curiosity, care, and relentless follow-through, ensuring that customers are not only heard, but that we’re proactively thinking about how to make the product work even better for them.

And when life throws us curveballs? We show up for each other in meaningful ways. This year alone, teammates have supported one another through illness, grief, caregiving, and other unexpected challenges. Our culture is built on empathy and flexibility, whether that means offering stress-free time off from work, adjusting schedules, or simply being there for support. That care isn’t performative. It’s real, and it shows up when it matters most.

We’re also mindful about how we show up in the broader community. Before our most recent offsite in Marina del Rey, we learned that our hotel had been providing shelter for people displaced by the devastating LA wildfires. We reached out to check in and were told we were the only company that had done so. After asking how we could help, we assembled care packages for the local Red Cross, to be delivered by our LA-based team members. It was a small gesture, but a powerful reminder of how much heart this team has.

Being a great place to work doesn’t just happen by accident. It’s something we build every day, together. I’m grateful to work alongside such smart, kind, and passionate people who make Bigeye more than just a job. This recognition feels like a celebration of everything we’ve built—and everything we’re still becoming.

~ Diane Worthington | People & Engagement Manager, Bigeye

P.S. We’re hiring. If this sounds like a place you’d want to work, check out our open roles here. We’d love to meet you.